We have the Knowledge
Works Direct has built up twenty years plus best practices knowledge in managing, executing and supplying custom promotional products and programs worldwide.
We have the global Experience
Works Direct personnel have worked within the promotional products industry in the USA, Asia and Europe, servicing customers in five continents. Our product and cultural experience is global.
We have the Presence
Works Direct is strategically positioned in the USA and Asia to ensure all projects we undertake are executed by our own personnel and with 24-hour customer service availability.
Frequently Asked Questions
Who can request a quote, assistance or place an order with Works Direct?
Any promotional product distributor registered as a customer of Works Direct can request a quote, assistance or place an order with us. Please contact us using your preferred method of correspondence. Alternatively, if you are an end-user, please contact a promotional products distributor for further assistance.
How long will it take to get a custom quote?
With complete request information, standard quotes can be provided in 24 hours. Quote times can vary, however, depending on the complexity of the request.
How do I place an order?
To place an order or to start up dialogue with Works Direct, please contact us using your preferred method of correspondence to start up a dialogue.
How will my order ship?
This depends on the customer, timeframe and budget. For economical reasons, we typically ship by sea when time permits. Customers who require goods in the shortest timeframe possible can have their goods shipped by air. The shipping method and costs will be discussed at the beginning of the project to ensure all is clear from the outset. Our preferred freight forwarders work with our oversight to deliver your goods to your preferred final destination on time.
Which countries does Works Direct service?
Our customer base is global and we are well-versed in producing and shipping all types of promotional products worldwide. Please contact us using your preferred method of correspondence to start up a dialogue.
I am looking for a specific item, can you help?
We have access to an almost limitless range of promotional products at appropriate quantities for mass production and can source almost anything upon request. Please contact us using your preferred method of correspondence to start up a dialogue.
How long will my order take?
The length of time a project takes depends on factors such as item type, materials, quantity and customization. As a general approximation, typical projects take 60 days to produce (including pre-production samples) with additional time budgeted for shipping by air, sea or ground thereafter required.
When does a project with Works Direct end?
We follow a strict internal process developed by Works Direct to ensure the successful execution of every project we undertake. We do not consider a project to be a success or complete until we have tracked your goods through final delivery and have received confirmation from you that all are received and in good order. We value the partnerships we establish with all who touch our business and are always available and willing to assist every customer with any after sales question(s) or request(s) that may arise.